For order updates, please email hello@brownandbeam.com. We typically respond within 2 to 3 business days with the most current information available.
Select purchases and out-of-stock items may be modified within 24 hours of purchase for an exchange or re-selection. To request a change, please contact us by phone at (608) 212-2818 or email hello@brownandbeam.com
Custom, made-to-order, and direct-ship items cannot be changed, canceled, or returned once production has begun.
Original receipts are required for all returns and exchanges. Items must be in like-new, resalable condition and are subject to inspection.
Regular-priced merchandise may be exchanged within 5 days of receipt or delivery for store credit only. Shipping and delivery fees are non-refundable.
Clearance items, floor samples, floor models, and final sale items are sold as is and are not eligible for return or exchange.
Please confirm all measurements and access points prior to purchase. We are unable to accept returns for items that do not fit. In some cases, store credit may be issued minus applicable delivery or restocking fees.
We do our best to keep website availability accurate, though occasional discrepancies may occur. Items marked Available In Store, Pick-Up or Local Delivery are either in our warehouse or en route.
Some items may be available for purchase but are backordered or ship directly from the manufacturer. If this applies to your order, we will contact you within 3 business days with an estimated timeline and any relevant tracking details.
If timing is important, we encourage you to inquire before purchasing at hello@brownandbeam.com
While we strive to represent our full assortment online, some one-of-a-kind pieces, limited production items, custom furnishings, and seasonal selections may only be available in person.
All items must be scheduled in advance for warehouse pick-up in Middleton, WI. Please contact us if you are looking for something specific.
We are happy to help place your order. Please call (608) 212-2818 for assistance.
We accept cash, Visa, MasterCard, and Brown & Beam gift cards. American Express is not accepted.
Custom upholstery items such as sofas, sectionals, and chairs typically require 8 to 10 weeks for production and shipment, though timelines may vary due to material or labor availability.
Special orders that are in stock with the manufacturer generally arrive within 2 to 4 weeks. Delivery dates are estimates and cannot be guaranteed.
If your order is time sensitive, please confirm availability and timelines prior to purchase.
Some sold out items may still be available through special order or may be on backorder. Availability varies by manufacturer and product.
Please email hello@brownandbeam.com for the most accurate information.
Please allow 24 to 48 hours for processing. We will contact you to schedule pick-up or local delivery.
Pick-ups must be scheduled in advance. We are unable to assist with loading heavy or oversized items, and items not picked up within the agreed timeframe may incur a holding fee.
All furniture pick-ups are final sale.
Storage requests are reviewed on a case-by-case basis. Please contact us at (608) 212-2818 to discuss your situation.
If a third-party delivery provider is present and an issue arises, please call (608) 212-2818 immediately while they are still on site.
If an item arrives damaged, broken, or incomplete, document the issue in writing and provide clear photos as soon as possible. Authorization is required before refusing or returning any delivery.
Performance fabric is designed to resist stains, fading, pilling, and moisture. These qualities are built into the fabric rather than applied as a coating, making it a durable option for households with children or pets.
Yes. Brown & Beam offers in-person interior design services led by founder Lora Brown. Services are tailored to each client and project, with a focus on thoughtful planning and livable design. There is an initial $150 to schedule any interior design consolation.
To inquire about design services, please email hello@brownandbeam.com or complete the design inquiry form.
