Stock Availability:
We take stock availability and timely delivery seriously. Here are important details regarding our stock and order terms:
1. Stock Inquiries: Not all items in our online inventory are stored at our warehouse. To ensure you have the most accurate information about stock availability and estimated delivery times, we recommend reaching out to us before making a purchase, especially if you have specific timing requirements.
2. Furniture Orders (Outside of Area): For furniture orders, please anticipate a 3-4+ week delivery period for in-stock items and 1-4+ months for out-of-stock items. We understand the importance of adhering to schedules and are committed to keeping you informed about the status of your order.
3. Stock Variability: Stock availability can occasionally change due to unforeseen or uncontrollable circumstances. Be assured, we make every effort to promptly notify you in the event of any delays.
4. Extended Stock Unavailability: Some items may experience extended periods of unavailability, lasting from 4-6+ months. Factors such as high demand, labor shortages, transit challenges, or other circumstances beyond our control may contribute to this. Your understanding in such cases is greatly appreciated.
Cancellations
Should the need arise to cancel an order after it has been placed, please note the following:
We highly value your patronage and strive to provide you with a superb customer experience. Your understanding and cooperation are sincerely appreciated. For any inquiries or concerns, please do not hesitate to get in touch with us at hello@brownandbeam.com. Thank you for choosing us as your trusted online shopping destination.
Shipping - Freight
When it comes to shipping furniture and other oversized items, we want to provide you with all the details you need for a smooth delivery experience. Here's what you should know:
1. Freight Carriers: Furniture and oversized items are transported using freight carriers, which may result in extended processing and delivery times.
2. Delivery Scheduling: Once the items reach your local area, a representative will contact you directly to arrange a convenient delivery day and time.
3. Adult Signatures: Many of our items, particularly furniture, require an adult signature upon delivery for security reasons.
4. White Glove Service: We deliver the majority of our furniture and oversized items through White Glove service. This means that you'll have the opportunity to inspect the product at the time of delivery and report any issues immediately. When you sign off on the item, it indicates that you have received it in good condition.
5. Delivery Timeframe: After an item ships from our warehouse, you can typically expect delivery within 3-4 weeks, depending on the couriers schedule. Please be aware that if you've ordered multiple items, they may arrive in separate boxes and on different delivery dates.
6. Potential Delays: It's important to note that in some areas, delivery times may be longer due to geographic factors, weather conditions, or unforeseen delays beyond our control.
Our aim is to ensure your satisfaction and make the delivery process as convenient as possible. If you have any questions or concerns about your shipment, please don't hesitate to contact us. We appreciate your business and look forward to delivering your items to you in a timely and efficient manner.
In-Store Inventory
Our in-store inventory includes items that are flagged as "pick-up or local delivery" on the product page. These products can be found at our Middleton, WI storefront, or in transit to our location, or stored at our warehouse.
While most of these items are marked as available in-store, it's essential to be aware that our stock can change as we sell items directly from the floor. Some of these products are unique, one-of-a-kind pieces and may not be eligible for shipping due to being unboxed, fragile, or requiring special handling.
Additionally, you may come across variants on our website pages that can be ordered. Please note that selecting these variants for pick-up may involve longer timelines.
If you have questions about the availability of specific items, wish to inquire about stock, or need assistance with arranging a pick-up or delivery, please don't hesitate to contact us at hello@brownandbeam.com. We are committed to providing timely support and will respond to your inquiries within 24-48 hours during our business hours, which are from 9am to 5pm CST, Mondays through Saturdays. Your satisfaction is our priority, and we look forward to assisting you with your needs.
Returns
At Brown and Beam, we value your satisfaction with your purchases. Here's our return policy to ensure a smooth process:
Items Ineligible for Return or Exchange Include:
Local Area Returns and Exchanges for Furniture:
If you're in our local Madison, WI area, scheduling a return or exchange for furniture must be done in advance. Please contact us via email at hello@brownandbeam.com or call our customer service line at 608.212.2818 to set up your appointment.
Returns Outside of the Local Area:
For returns outside our local area, items should be shipped back to our Middleton, WI warehouse. Please contact us to initiate a return within 5 days of receiving your product. To ensure safe transportation, package the item(s) in their original packaging or a secure manner. Please note that returned items not in their original packaging may be subject to a re-stocking fee.
Instructions for Returns:
When making a return, please include the following:
Ship the return package to the following address:
Brown & Beam
ATTN: Returns
2118 Eagle Drive
Middleton, WI 53562
Return Inspection and Credit:
Once we receive the merchandise at our warehouse, we will inspect it and issue the appropriate credit. To ensure a successful return, please take precautions to protect the item(s) from any additional damage during transit back to us. Please note that all shipping or delivery charges are non-refundable.
You will receive an email confirmation once we have processed your return/exchange. To ensure a timely return or exchange, make sure to ship the item back so that it's postmarked within the 5-day return window. We appreciate your business and are here to assist you with a hassle-free return experience.
Undeliverable Shipments
At Brown and Beam, we aim to ensure that your shipments reach you successfully. To avoid complications, please be aware of the following guidelines for refused or undeliverable shipments:
Return Shipping Charges: In the event of a refused or undeliverable shipment, the customer will be responsible for a return shipping charge equivalent to the original shipping fee. As previously mentioned, the original shipping fee is non-refundable.
Accurate Shipping Information: It is vital to provide accurate and complete shipping information during the checkout process to guarantee successful delivery. This includes precise measurements of doorways, stairways, ceiling heights, and entry paths, especially for larger furniture items. Failure to do so may result in merchandise that cannot pass through entry spaces, rendering it undeliverable and subject to the fees outlined above.
Damage Reporting
At Brown and Beam, we take great care to inspect every piece of merchandise before it leaves our store to ensure your satisfaction. In the rare event that your merchandise sustains damage during transit, please follow the steps outlined below:
Immediate Contact: If you receive a package with visible damage, please contact us promptly at hello@brownandbeam.com. It is crucial that you refrain from signing any delivery paperwork until you have inspected the piece.
Report Deadline: Damage must be reported within 24 hours of receiving the product. Along with your report, kindly provide 6-10+ photos of the damaged area(s), the box labels, and any other relevant images that pertain to your claim. We also request that you retain the original packaging.
Case Review: We will work closely with you to review the case, and we will engage with the carrier or delivery service to determine where the damage may have occurred. This collaborative effort will help us identify the best method for resolution.
Customer Responsibility: Please note that Brown & Beam, along with its employees, cannot assume responsibility in cases where accidents, injuries, or damage occur during the transportation of merchandise via customer pick-up.
Your satisfaction is our priority, and we appreciate your cooperation in adhering to these guidelines to address any potential damage promptly and efficiently. If you have any questions or need further assistance, please do not hesitate to reach out to us.
Thank you for choosing Brown and Beam.
