We take inventory accuracy and delivery timelines seriously and do our best to provide clear expectations for every order.
Not all items listed on our website are stored at our warehouse. Some pieces may be in transit, on order, or ship directly from the manufacturer. If your purchase is time sensitive, we strongly recommend contacting us prior to placing an order to confirm availability and estimated delivery timelines.
For furniture orders outside our local area, in-stock items typically require 3 to 4 or more weeks for delivery. Out-of-stock items may require 1 to 4 or more months, depending on the manufacturer. Availability may change due to factors beyond our control, including demand, production delays, labor shortages, or shipping disruptions. In the event of a delay, we will communicate updates as soon as they are available.
Some items may experience extended delays of 4 to 6 or more months. We appreciate your understanding when circumstances impact timelines.
Orders may be canceled under the following conditions:
Cancellations within 7 days of purchase are subject to a 5 percent processing fee, deducted from the refund issued to the original form of payment.
Cancellations after 7 days are subject to a 5 percent processing fee plus a 20 percent restocking fee.
Orders that have shipped or are in the process of shipping cannot be canceled.
To avoid processing fees, customers may choose store credit or exchange their purchase for another item.
Furniture and oversized items are shipped via freight carriers, which may require additional processing and delivery time.
Once your order reaches the local delivery terminal, a representative will contact you directly to schedule delivery. Many furniture deliveries require an adult signature at the time of arrival.
Most large items are delivered using White Glove service, allowing you to inspect the item upon delivery. Signing delivery paperwork confirms the item was received in acceptable condition.
Delivery typically occurs 3 to 4 weeks after an item ships from our warehouse, depending on carrier schedules and location. Orders containing multiple items may arrive in separate shipments and on different dates.
Delivery times may be extended due to geographic location, weather conditions, or unforeseen delays beyond our control.
Items marked Pick-Up or Local Delivery are either available at our Middleton warehouse, in transit, or displayed in our showroom. Inventory can change quickly as items may sell directly from the floor.
Some in-store items are one-of-a-kind and may not be eligible for shipping due to condition, fragility, or handling requirements. Certain product variants available online may require additional processing time if selected for pick-up.
Pick-ups must be scheduled in advance. We are unable to assist with loading heavy or oversized items. Items not picked up within the scheduled timeframe may incur a holding fee.
For questions regarding in-store availability or pick-up coordination, please contact hello@brownandbeam.com
The following items are not eligible for return or exchange:
Custom or made-to-order items
Clearance or final sale items
Items damaged through normal wear and tear
Price adjustment requests
Gift cards
Shipping, delivery, or handling charges
Design service fees
Credit card processing fees
Original receipts are required for all returns and exchanges. Items must be in like-new, resalable condition and are subject to inspection.
Regular-priced merchandise may be returned or exchanged within 5 days of receipt or delivery for store credit only. Shipping and delivery charges are non-refundable.
For customers in the Madison, WI area, returns or exchanges for furniture must be scheduled in advance. Please contact us to arrange an appointment.
For returns outside the local area, items must be shipped back to our Middleton warehouse within 5 days of receiving the product. Items should be returned in original packaging or packaged securely. Items returned without original packaging may be subject to a restocking fee.
Return Address:
Brown & Beam
ATTN: Returns
2118 Eagle Drive
Middleton, WI 53562
Once received and inspected, store credit will be issued. You will receive email confirmation when processing is complete.
If a shipment is refused or undeliverable, the customer is responsible for return shipping charges equal to the original delivery fee. Original shipping fees are non-refundable.
Please ensure accurate measurements of doorways, stairways, ceiling heights, and entry paths prior to ordering furniture. Items that cannot be delivered due to access limitations will be subject to applicable fees.
All items are inspected prior to leaving our warehouse. If damage occurs during transit, please notify us within 24 hours of delivery.
Do not sign delivery paperwork until the item has been inspected. Damage reports must include 6 to 10 or more photos, including the damaged area, packaging, and shipping labels. Please retain all original packaging.
We will work directly with you and the carrier to review the claim and determine the appropriate resolution.
Brown & Beam cannot assume responsibility for damage, injury, or loss related to customer-arranged transportation or pick-up.
If you have questions regarding any of these policies, please contact us at hello@brownandbeam.com We are happy to assist and typically respond within 24 to 48 hours during business hours.
Thank you for choosing Brown & Beam.
